Terms of Service

1.This agreement

These terms are between Deliverd (“we”, “us”) and the person or organisation using Deliverd (“you”). By creating an account, or by using the service through an account someone created for you, you accept them.

If you accept on behalf of a company, you are confirming you are authorised to bind it, and “you” means that company.

Where your organisation has signed a separate written agreement with us, that agreement wins wherever the two conflict.

2.What the words mean

• Organisation — the tenant that owns reports, members and billing. One account can belong to several.
• Report — the HTML, Markdown or files you publish, and every version of them.
• Viewer — anyone you grant access to a report, including verified external guests. Viewers are free and unlimited.
• Agent — a non-human publishing identity you create, such as an AI assistant or a scheduled job, acting inside limits you set.
• Your Content — everything you or your agents publish, upload or enter, including report bodies, comments and file uploads.

3.Accounts and organisations

You are responsible for what happens under your account and under the agent identities you create. Keep credentials and API keys secret; tell us promptly if you think one has leaked, and revoke it — API keys and share links can be revoked at any time from the product.

Organisation administrators control who joins, what each member may do, whether public links are allowed at all, and which agents may publish where. Those are consequential settings and they are yours to make: we do not change an organisation’s access configuration on your behalf.

You must be at least 16 and able to enter a contract. Accounts are for business use.

4.Plans, billing and cancellation

Paid plans are billed in advance, monthly or annually, at the price shown on our pricing page when you subscribe. Payments are processed by Stripe. Prices exclude VAT, which is added where it applies.

Subscriptions renew automatically for the same period until cancelled. You can cancel at any time from billing settings; the plan then runs to the end of the period you have already paid for, and we do not refund the unused part of that period unless the law requires it or we agree otherwise in writing.

If a payment fails we may downgrade the organisation to the free plan after giving you notice and a reasonable chance to fix it. A downgrade reduces limits — retention windows, publisher seats, custom domains — so exports of anything you need should be taken before you downgrade deliberately.

We may change prices, with at least 30 days’ notice by email to organisation administrators. The new price applies from your next renewal, and cancelling before it takes effect is always an option.

The free plan is offered as it stands and may change or end with reasonable notice.

5.Your content stays yours

You own Your Content. We claim no rights in it beyond what is needed to run the service.

You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, transform and transmit Your Content solely in order to provide Deliverd to you — extracting an archive you upload, generating previews, serving it to the people you granted access to, and keeping the version history the product promises. That licence ends when you delete the content or close the account, except for backups already taken, which age out on their normal cycle.

We do not use Your Content to train machine-learning models, and we do not share it with anyone except the subprocessors listed in the Privacy Policy.

You are responsible for having the right to publish what you publish, and for what it contains. That includes any personal data in a report: for that data you are the controller and we act on your instructions.

6.Acceptable use

You may not use Deliverd to:

• publish content that is unlawful, defamatory, or infringes someone’s intellectual property or privacy rights;
• distribute malware, phishing pages, or anything designed to deceive a viewer about who is asking for their credentials;
• attempt to break out of the content sandbox, reach the control plane from published content, read another tenant’s data, or defeat an access check;
• probe, scan or load-test the service without our written permission — except that good-faith security research is welcome under the terms on our Security page;
• resell or white-label the service as your own without a written agreement;
• use it to store or publish special categories of personal data, payment card data, or health records, unless we have agreed in writing that your configuration is suitable for it.

Published HTML runs in a browser. We serve it under a strict content security policy and from an origin isolated from the product, but you remain responsible for what your reports do, particularly where an administrator has loosened those defaults.

7.Availability and changes

We work to keep the service available and will give reasonable notice of planned maintenance where we can. We do not commit to an uptime percentage on the published plans; if your organisation needs a service level, ask us for one in writing before you rely on it.

The product changes. We add and improve things continuously, and we may remove a feature — but not one you are actively paying for as part of your plan without at least 30 days’ notice to organisation administrators.

Anything we label beta, preview or experimental is exactly that: offered as it stands, and it may change or disappear.

8.Suspension and termination

You can close your organisation at any time. We will delete its data in line with the retention schedule in the Privacy Policy.

We may suspend or terminate an account that breaches these terms, that is being used to harm someone, or that has not paid. Except where the harm is immediate or the law requires otherwise, we will tell you first and give you a chance to put it right. If we suspend an account we will preserve its data for at least 30 days so you can export it.

Suspending an account stops report URLs from serving. This is the consequence of a suspension we most want you to see in advance, because those links may be in other people’s inboxes.

9.Warranties and liability

We provide the service with reasonable skill and care. Beyond that, and to the fullest extent the law allows, the service is provided “as is” without further warranties, including any implied warranty of merchantability or fitness for a particular purpose.

Neither side is liable for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings. Our total liability arising out of or in connection with this agreement in any 12-month period is limited to the fees you paid us in the 12 months before the claim arose, or €100 if you are on the free plan.

Nothing here limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. If you are a consumer, your statutory rights are unaffected.

You will indemnify us against claims brought by a third party arising from Your Content or from your breach of the acceptable use section.

10.Confidentiality and data protection

Each side will keep the other’s confidential information confidential and use it only for this agreement. Your Content is your confidential information.

Where we process personal data on your behalf we do so as your processor, on your documented instructions, under terms that meet Article 28 of the GDPR. Ask us for the data processing agreement and we will provide it. The Privacy Policy lists our subprocessors, and we will give notice before adding one.

11.The usual clauses

Changes. We may update these terms. Material changes are notified to organisation administrators by email at least 30 days in advance, and the date at the top of this page always tells you when the current version took effect. If you do not accept a change, stop using the service before it takes effect.

Assignment. You may not assign this agreement without our consent. We may assign it to a successor to our business.

Severability. If a provision is unenforceable the rest stands.

Entire agreement. These terms, the Privacy Policy and any written order form are the whole agreement between us on this subject.

Governing law. Irish law governs this agreement, and the courts of Ireland have exclusive jurisdiction. If you are a consumer, you keep the protection of the mandatory laws of the country you live in and may bring proceedings there.